NEWEST ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT DUMPS PDF - PASS ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT EXAM EASILY

Newest ITIL-4-Specialist-Create-Deliver-and-Support Dumps PDF - Pass ITIL-4-Specialist-Create-Deliver-and-Support Exam Easily

Newest ITIL-4-Specialist-Create-Deliver-and-Support Dumps PDF - Pass ITIL-4-Specialist-Create-Deliver-and-Support Exam Easily

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which is an example of a divisional organizational structure?

  • A. An organization which uses a grid of reporting relationships
  • B. An organization which has a different business unit for each of its products
  • C. An organization which has arranged its teams in a hierarchical authority structure
  • D. An organization which does not have a layered management structure

Answer: B

Explanation:
Anorganization with a different business unit for each of its productsis an example of adivisional organizational structure, where divisions are typically based on products, services, or markets.


NEW QUESTION # 24
Which statement about collaboration is CORRECT?

  • A. Collaboration is most useful for standardized work
  • B. Collaboration focuses on the organization's goals
  • C. Collaboration can be enforced by aligning metrics between teams
  • D. Collaboration should be used instead of swarming or

Answer: B

Explanation:
Collaborationis fundamentally aboutfocusing on the organization's goals, ensuring that different teams and individuals work together toward shared outcomes.


NEW QUESTION # 25
A service has been in use for a number of years, and is not being developed or updated. Customers are not happy because they think that the applications that support the service are missing important functionality.
Which practice is most likely to identify this issue and initiate improvement actions?

  • A. Service level management
  • B. Service validation and testing
  • C. Knowledge management
  • D. Service desk

Answer: A

Explanation:
Service level managementfocuses on understanding and capturing customer expectations and experiences, making it the practice most likely toidentify dissatisfactionandinitiate improvement actions.


NEW QUESTION # 26
Which of the following involves consideration of the skills and availability of both internal and external resources?

  • A. Shift-left approach
  • B. Triage prioritization
  • C. Swarming
  • D. Build vs buy

Answer: D

Explanation:
Build vs buyinvolves evaluating the skills and availability of both internal and external resources to decide whether to develop a solution in-house or acquire it from an external provider.


NEW QUESTION # 27
A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?

  • A. Create a change model for development changes that includes the use of safe-to-fail testing
  • B. Initiate development changes as emergency changes so that errors can be identified quickly
  • C. Create a standard change model for development changes and initiate as a service request
  • D. Increase the size of development changes to make them easier to handle and increase success

Answer: A

Explanation:
Creating a change modelthat includessafe-to-fail testingallows development changes to be tested in controlled conditions, reducing the risk of failure and improving change success rates.


NEW QUESTION # 28
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